With us you get everything from a single source and are not referred to someone else.
We work with you on a factual and interpersonal level so that your goals are achieved.
We think ahead and draw on a wealth of experience from over a decade of practice, which means that the wheel does not have to be reinvented over and over again.
We make sure that you can devote yourself to your day-to-day business and we take care of your IT.
We offer 1st, 2nd and 3rd level support, all remote and on-site.
We guarantee you a competent contact person who understands and addresses your requirements.
Our corners match your edges
Combine our services to your needs.
If you don’t know what kind of hardware you need, we will set up a suitable workstation for you to try out and optimize it for your needs. After a trial period of 2 weeks, you can order the hardware in the quantity you need.
We then take care of the rollout and offer 24/7 support. In this way we ensure that you can concentrate on your tasks and do not have to worry about your IT infrastructure.
Callmangement via Ticketsystem
Our professionals solve requests and incidents. We create a possible solution in our knowledge database (knowledgebase) for every request or incident. This can then be viewed by your employees, which can save a lot of time.
You have the option to chat with our support via MS Teams and go through the steps together on the screen.
We advise you which ticket system best suits your company, whether Jira, ServiceNow, BMC Remedy, Empirum or others.
A ticket system categorizes your IT requests and ensures that they are correctly assigned to the responsible processors. In this way you can already select in the system which inquiries relate to your day-to-day business and which to our common IT.
Our team consists of experts who have previously worked in large corporations in the aerospace, energy, tax / law firm, trade and automotive industries. As a result, we pay attention to details that are otherwise often overlooked. With good networking, you get everything from a single source.
Whether application development, apps for IOS or Android or homepage creation including maintenance and Google optimization.
Our employees are in great demand here, so this resource is very limited. If you are interested, please make an individual request.
In the workshops we analyze your processes together with you and decide on the optimization together.
So that your employees can quickly adapt to the new processes, our experts then offer you precisely tailored training courses.
You can book our online support independently of the 1st – 3rd level support.
We will create a dashboard for you so that you always have an overview of all new inquiries. At a glance you can see which tickets are part of your day-to-day business and which are processed by us.
Furthermore, our trained staff can take tickets from you, so that you can invest more time in more complex inquiries.
Service and advice for private
Do you want to renew your IT equipment such as smartphones, laptops, desktop computers, alarm systems or WLAN and do not yet know exactly which devices match your requirements?
We advise you individually and also help you with the selection and registration with the right provider.
If the equipment is available in stores, we would be happy to order it together with you online so that you can make use of the „Distance Selling Act“.
Coordination and synchronization of your existing IT
Do you already have new IT equipment, but don’t know how to synchronize the devices with each other?
Then we can do this for you and at the same time train you in dealing with the new environment. So you can solve future problems on your own.
We support users in all areas of the company with hardware and software problems.
To be honest … Together we are stronger
You are not a project but a partner!
Feel free to contact us